Welcome to aurafarmperfumes.com, your satisfaction means a lot to us. We carefully pack and check every order before shipping to make sure it reaches you in perfect condition. However, if something is not right with your order, we are here to help.
Please read our policy below to understand how we handle exchanges.
Our Return Policy
Due to the nature of perfumes and for hygiene and safety reasons, we do not accept returns once a product has been delivered. We kindly request our customers to review their order carefully before placing it. This helps us maintain the quality and authenticity of our products for every customer. We truly appreciate your understanding in this matter.
Exchange Policy
While we take great care in packaging your order, if you receive:
- A damaged product, or
- A wrong item
we will be happy to assist you with an exchange. Our goal is to ensure that you receive the product exactly as intended.
Exchange Request Time
To request an exchange, please contact us within 48 hours of receiving your order.
Requests made after this time may not be eligible for exchange, so we recommend checking your order as soon as it arrives.
Proof Required for Exchange
To help us resolve the issue quickly, we may request:
- An unboxing video
- Clear photos of the product and packaging
- Your order number
This helps our team verify the issue and provide a faster resolution.
Exchange Process
Once your request is reviewed and approved:
- Our team will arrange a replacement product for you.
- The exchange process usually takes 5–7 business days.
We will keep you informed throughout the process so you have complete peace of mind.
Our Commitment to You
At AURA FARM Perfumes, we are committed to delivering a premium experience with every order. If you ever face any issue, please don’t hesitate to reach out to us — our team will always try their best to assist you.
Contact Us
If you need to request an exchange or require any assistance, you can reach us through the following options:
- You can email us at aurafarmperfumes@gmail.com with your order number, issue details, and required photos or unboxing video. Our team will review your request and assist you as soon as possible.
- Exchange Request from Your Order History You can also place an exchange request directly from your order history on our website. Simply log in to your account, go to My Orders / Order History, select the relevant order, and submit your exchange request from there. Our team will review it and guide you through the next steps.